Privacy & Cookies Policy

Last updated: 1 October 2026

This notice explains how BHA Couriers Ltd handles personal information when you visit our website, request a quote or callback, contact us, book a delivery or receive goods through our courier services.

Who is responsible for your information?

BHA Couriers Ltd is the data controller for the processing described here. Company number: 11545752. Address: B1 Vantage Park, Old Gloucester Road, Hambrook, Bristol, BS16 1GW, United Kingdom.

For privacy enquiries or to exercise your rights, email info@bhacourier.co.uk, telephone 0330 390 4244, or write to the address above.

Information we collect and where it comes from

• Enquiries: your name, business details, telephone number, email address, delivery postcode, package details and the information you put in a message or supply by telephone or email.
• Deliveries: collection and delivery addresses, sender and recipient contact details, booking instructions, job references and records needed to arrange and evidence the service, including delivery times, recipient details, signatures or delivery photographs where applicable.
• Business records: correspondence, quotes, invoices, payment records and information needed to handle complaints or claims.
• Website information: technical information such as IP address, browser and device information, pages requested and security logs. Google tags and embedded services may also process online identifiers and interaction information, as explained below.

We receive information from you, from the customer or sender arranging a delivery, and from drivers or delivery partners carrying out the job. If you supply someone else’s details, provide only what is needed and make this notice available to them. Please do not put passwords, payment-card details or unnecessary sensitive information in our enquiry forms.

Why we use information

• Quotes, callbacks and bookings: to respond to your request and take steps towards, or perform, a contract with you. When you act for a company, or receive a delivery booked by someone else, our basis is our legitimate interest in arranging and completing that service.
• Delivery coordination and evidence: to contact the relevant people, allocate a driver, complete the job and resolve delivery queries. Our bases are contract where applicable and legitimate interests in providing a reliable courier service and documenting its completion.
• Accounts and legal requirements: to maintain required accounting records and comply with applicable legal obligations.
• Security, complaints and claims: our legitimate interests in protecting the website and business, preventing misuse and establishing or defending claims.
• Optional marketing and tracking: consent where required. Asking for a quote or callback does not sign you up to promotional emails and does not give consent to advertising cookies.

Required form fields enable us to respond to your request. Without suitable contact or delivery details, we may be unable to provide a quote or carry out the requested service.

Who receives information?

Relevant information is available to our authorised staff and, where needed for your delivery, our assigned drivers and subcontracted courier partners. We also use website hosting, IT, email and business-service providers. Website form submissions are stored in WordPress and notifications are delivered to our bookings mailbox, bha.booking@gmail.com, using Google Gmail. Cloudinary is used to deliver website images. Google services are described in the cookies section below.

We may disclose relevant records to professional advisers, insurers, authorities or other parties where required by law or necessary to handle a claim. Only information relevant to the purpose should be shared.

Storage and retention

Retention depends on the purpose and the record. Enquiry correspondence is kept for dealing with the request and any related follow-up or dispute. Booking, delivery and financial records are kept for service administration, applicable accounting requirements and the period needed to handle claims. Security and technical records are kept according to their security purpose and the relevant service settings. Information should be deleted or anonymised when no longer needed, unless a legal obligation or active dispute requires it to be retained. Contact us for the retention arrangements applying to a particular record.

Cloud-service providers may process information outside the UK. Where this involves a restricted international transfer, UK data-protection law requires an applicable adequacy decision, appropriate contractual safeguards or another permitted transfer basis. You can ask us for information about the providers and safeguards relevant to your information.

Your rights and complaints

Depending on the circumstances, you can ask to access your information, correct inaccuracies, erase information, restrict its use or receive certain information in a portable format. You can object to processing based on legitimate interests and to direct marketing. Where processing relies on consent, you can withdraw it at any time without affecting earlier lawful processing. These rights are subject to applicable conditions and exemptions.

Contact info@bhacourier.co.uk to make a request or raise a concern. We may need proportionate information to verify your identity. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or telephone 0303 123 1113.

Cookies and similar technologies

Cookies are small files stored on your device. Scripts, pixels and browser storage can serve similar purposes. Some are needed for functions such as logging into WordPress and keeping the site secure; others support measurement, advertising or third-party content.

• WordPress: login, security and preference technologies may be used when you access an account or administration functions.
• Google measurement and advertising: this website includes a Google tag and is connected to Google Analytics and Google Ads services. These services can process online identifiers, device and interaction information to measure website use and responses to advertising. Advertising cookies require a separate consent choice; the enquiry-form acknowledgement is not that choice.
• Embedded maps and external services: the contact page contains a Google Maps embed. Loading third-party content can disclose your IP address and browser information to that provider and may involve its storage technologies. Links to social networks take you to sites governed by their own policies.

Google explains its use of information at Google Privacy Policy and How Google uses cookies. You can review or delete stored cookies through your browser’s privacy settings and block third-party cookies. Blocking necessary cookies may affect some functions. Browser settings do not replace our obligation to obtain consent where it is required.

Accepting or acknowledging this notice does not waive your privacy rights or give blanket permission for tracking. You can contact us by telephone or email if you prefer not to use a website form.

Changes to this notice

We will update this page when our processing changes. The date above identifies this version.