Does submitting an enquiry confirm my booking?
No. Sending an enquiry requests a quote or a reply. We confirm your booking after the quotation and arrangements are agreed and payment is received, or we accept the booking under your approved business credit-account terms. Regular customers can continue to request repeat loads through their established arrangements.
Can I open a business credit account?
Business credit accounts are available on request, subject to approval. Contact us to discuss suitable payment terms.
How quickly can you collect?
For urgent same-day deliveries, collection is within 1 hour of confirmed booking. The clock starts when we confirm the agreed quotation and arrangements after payment is received, or we accept the booking under your approved business credit-account terms. Sending an enquiry does not start the clock. Booking and enquiry hours are 07:30–18:00 UK time, including weekends and bank holidays.
How do I receive proof of delivery?
Printable proof of delivery can be emailed directly when the goods are delivered. Your own paperwork can be scanned and returned by email, or originals returned by post.
What goods-in-transit cover is available?
Standard goods-in-transit cover is £10,000, subject to the applicable policy terms and exclusions. Tell us the value and nature of your goods before booking. Higher cover can be arranged if required and may cost extra.
What size of vehicles can you arrange?
Most BHA work uses vehicles up to 3.5 tonnes gross vehicle weight. Larger vehicles can be sourced for individual jobs, or we can develop arrangements and pricing for regular requirements. Vehicle choice depends on the dimensions, weight and handling needs of your load.
Where can I find your Carbon Reduction Plan?
Visit our carbon reporting page for the net-zero commitment and status of our reporting review. For a tender or supplier assessment, contact us about the period and evidence required. The page does not provide a current verified emissions inventory.
How do I change or cancel a booking?
Contact BHA promptly with the job reference. We will review the request and explain any amendment or cancellation charges under your agreed quotation and booking terms. Obtain acknowledgement and confirmation of the revised instructions; sending a message alone does not confirm a change.
Can waiting, extra handling or redelivery cost more?
Check the loading allowance and any waiting, extra-stop, handling or redelivery charges when reviewing your quote. Tell us about extra crew, stairs, tail lifts and site delays before booking. Changes to the agreed load, access or instructions may require a revised price.
What if nobody is available to receive the goods?
Provide a reachable delivery contact and receiving hours when booking. If access or receipt becomes a problem, contact BHA promptly so we can agree the next step. An unattended delivery or alternative handover must be authorised; a further journey is subject to availability and the applicable booking arrangements.
Which goods require special acceptance?
Declare hazardous materials, batteries, liquids, perishables, medical samples and unusually valuable or fragile goods before booking. We assess the goods, packaging, vehicle and handling requirements before accepting the job. Refrigeration, specialist carriage or restricted-site access must be explicitly agreed.
Will my goods travel in a dedicated vehicle?
Same-day and direct services use dedicated vehicles. Economy services may carry other customers’ goods. Pallet transport can be dedicated or shared, as discussed and confirmed before booking.
How long does economy delivery take?
Normally 2–4 working days, subject to route and availability. A faster service, including same day, may be possible when a suitable vehicle is available. Your collection and delivery schedule is agreed individually.
Can you carry heavy or delicate items?
We assess the dimensions, weight and access before choosing the vehicle and handling arrangements. Protective blankets are provided for delicate items. Customers can package their goods, or additional packaging can be arranged at extra cost. Customer assistance, extra crew, tail lifts and suitable trolleys can be arranged as needed.
Where are goods delivered?
Standard delivery is to the front door, or kerbside for pallets. Discuss access and any special handling requirements when requesting a quote.
Can I get location updates?
Fresh location updates can be emailed every 15 minutes on request.
Do you work weekends and bank holidays?
Our staffed office is open from 07:30–18:00 UK time, including weekends and bank holidays. Collection and delivery timings are agreed for the booking.
For customers with out-of-hours deliveries, a 24-hour standby mobile number is provided if required.
How much does delivery cost?
Each load receives a tailored quote based on the route, goods, vehicle, timing and handling requirements. Send your delivery details so we can quote accurately.
What should I do about delay, damage or a missing item?
Contact BHA promptly with the job reference, item count and relevant photographs or delivery records. Record visible damage or shortages at handover and retain packaging where relevant. We investigate against the agreed service, booking terms and applicable cover; ask about the reporting and claims process before booking.
When is payment due and how is collection timing calculated?
Payment is required before collection unless approved credit-account terms apply. Bank transfer is preferred; ask our team about card payment arrangements. We confirm the booking once the quotation and arrangements are agreed and payment has been received, or the booking has been accepted under your approved account terms. For urgent same-day deliveries, collection is within 1 hour of that confirmation. For other services, collection and delivery timings are agreed for your booking.
How long is my quote valid, and does it include VAT?
The quotation states its validity period and VAT treatment. Check the vehicle, service, loading allowance and any agreed additional charges before confirming. If the load, route or date changes, ask us to reconfirm price and vehicle availability.