A document delivered to the correct building has not necessarily reached the intended person. London offices may use shared reception desks, security screening and internal mail handling. If the deadline matters, define the required handover before booking the courier: reception receipt and personal delivery are different instructions.
Confirm the organisation, building, floor or department and the name of the intended recipient. Ask whether reception is authorised to accept the envelope and whether it will still be staffed during the proposed window. If a named-person handover is essential, say so explicitly and obtain a contact who can make that person available.
Provide a direct telephone number and an agreed fallback contact. “Leave with reception” should be a deliberate instruction, not the result of being unable to reach anyone. If there is no acceptable alternative recipient, tell BHA what to do if the handover cannot be completed.
Use suitable sealed packaging and label it clearly with the recipient and delivery address. Keep the courier reference accessible on the outside, while avoiding unnecessary exposure of confidential information. The courier needs enough information to identify and deliver the consignment; detailed descriptions of private documents are usually not needed on the label.
For originals, confirm exactly which envelope or package is being released and keep an appropriate dispatch record. Discuss any special security or chain-of-handover requirements with BHA before booking. Do not assume that a standard courier service includes document checking, certification or legal process-serving.
Tell BHA the latest acceptable physical handover time, the collection ready time and any receiving cut-off. A legal or administrative deadline may depend on the recipient’s rules rather than simply arriving at the building; confirm those rules directly with the relevant organisation. BHA can assess transport feasibility but cannot determine whether a particular delivery satisfies a legal filing requirement.
Agree the delivery record required, such as the receiving person’s name and time of handover. Keep the booking reference with that evidence. If the intended recipient needs confirmation immediately, establish who should receive the update and the agreed communication method.
TfL’s freight guidance covers parking and loading considerations relevant to London deliveries. Send any building access instructions with your enquiry. See London courier coverage and document courier information, then request a quotation with both postcodes, timing and recipient requirements. Availability and the handover arrangement must be confirmed.
See Transport for London’s delivery guidance for road-access planning. Obtain office acceptance instructions from the recipient; they are not set by TfL. Source checked 16 October 2026.
