A purchase order proves what a buyer requested; it does not necessarily prove that the supplier has goods ready to release. For a Coventry courier collection, obtain the supplier’s actual collection reference and confirm the available quantity. This prevents a driver arriving with a document that goods-out cannot use.
Check the supplier’s business name, collection address and relevant order or release reference. Ask whether payment, inspection or customer approval is still outstanding. If only part of the order is ready, agree whether the customer wants that part collected and record the revised quantity.
Obtain the physical package count, packed dimensions and weight. A catalogue description or ordered quantity may not reflect the boxes or pallets being released. Tell BHA about fragile, non-stackable or restricted contents requiring assessment and confirm loading assistance at the supplier.
Name someone at goods-out who recognises the reference and can release the correct load. Provide a buyer-side contact who can decide what happens if the quantity differs. The courier should not be expected to negotiate payment, approve substitutions or choose an alternative component.
Check the receiving address and deadline with the customer. If the supplier changes the collection point or load after the booking, update BHA before dispatch. At handover, distinguish package receipt from detailed order inspection. Keep the transport reference with the purchase order so any shortfall can be followed up with the correct supplier and consignment rather than an incomplete recollection of the journey.
Read about BHA courier coverage for Coventry, then send a delivery enquiry with both postcodes, the ready time, required arrival time, packed dimensions and weight. Include the handling and access details described above. Ask BHA to confirm acceptance, availability, price and the agreed handover arrangements before booking.
