A new starter needs the equipment required to work, not simply the main device. Before arranging delivery in Cardiff, check the complete kit and the recipient’s availability. A successful courier handover cannot make up for a missing power supply or equipment that has not been configured by the employer.
Record the device or asset reference and list its agreed accessories. Ask the IT or office team to verify compatibility and readiness before packing. Separate transport preparation from account setup and technical support; these should be completed through the employer’s normal process.
Use appropriate packaging for each item and protect components from moving against one another. Give BHA the package count, external dimensions and weights. Declare batteries or unusual contents and discuss the value and applicable cover before booking.
Check whether the kit goes to an office, shared workspace or home address. For an office, specify the business, department and authorised reception arrangements. For a home delivery, obtain a suitable handover window and contact number. Do not assume permission to leave business equipment unattended.
Use only the personal information needed for the booking and handover. Keep passwords and sensitive onboarding information in the employer’s approved communication process, rather than putting them on outer packaging or expecting the courier to explain them.
Tell BHA the latest useful delivery time and when the kit will be ready. If the employee needs time to check equipment before their first day, include that in the requested deadline. Confirm feasibility before promising an arrival time to the new starter.
If the recipient cannot attend, agree who may receive the equipment or how the booking should be revised. Keep one employer contact responsible for changes. If a previous device must be collected at the same time, describe and book that return separately within the agreed movement.
See BHA’s Cardiff coverage within Wales and technology delivery information. Send the kit list, postcodes and required handover window for an availability assessment. This is general onboarding-logistics guidance; technical setup and the employer’s information-security responsibilities are not included in an ordinary courier service. Reviewed 16 October 2026.
